Re: Installation

We want to thank you for the great performance of your installation crew. John was extremely helpful throughout the project. He made helpful suggestions and exhibited extreme care while on the job. He was knowledgeable, experienced, and courteous.

We are extremely pleased with the design and equipment that replaced our old system. The new system is extremely efficient, quiet and clean. We are happy with the salesperson’s recommendation and John’s on-site final design. We will always recommend you to anyone who asks.

Sincerely, Rick & Tara Dyer

Re: Installation

I want to thank you for the excellent service and performance you provided in installing my new furnace and moving the water heater. Each and every employee who came to my home was polite, considerate and informative. On a scale of 1-10, you are all a 10 plus.

Special thanks to Karin Saltz who stayed in touch the entire process and to Tami Lafferty, who so quickly handled all the rebates. A special thanks to the very nice man who installed my air filters. He lives in Molalla.

Jean Farrester

Re: Installation

We are writing to express our appreciation for the quality of personnel you employ.

Our heating system was playing up and we asked NW Natural for a quote. Lisa Preble and Karin Saltz came to our home and the meeting was unstressful and informative. The furnace died and we accepted a second recommendation from Karin.

Thursday, 7 February, NW Natural announced their arrival, explained what they would be doing and silently departed a couple of hours later leaving our property almost as found. Impressive.

TriCounty staff was on our property for two days and were pleasant and efficient. They caused us no disruption but our dogs certainly interfered with their work. No mess was left and all our questions were answered.

Your staffs are to be commended, for the excellence of their work and their professional attitudes.

Rich and Val Epperly

Re: InstalLation

Pleasant experience, would gladly recommend your company.

Re: Installation

Installer was very professional & courteous; got work done quickly & did exceptional job of cleaning up afterwards. Inspector even commented that installer's work was better than most he's seen & that he did really good with insulation & sealing; he seemed most impressed.

L.H.

Re: Installation

Jason was very helpful & knowledgeable. He answered all my questions with conviction. He knows his stuff!!

The furnace is quiet and the temps. are more even with 24 hr. operation. Looking forward to lower energy bill.

Everyone was helpful and installation was done in a timely manner. The installers were very helpful and friendly.

J.Y.

Re: Installation

I had an installation of a new gas furnace in October. This involved replacing an existing older gas furnace. I was very pleased with the installer's work for a number of reasons.

First, new ducting was installed which had to run a length under the ceiling of the garage, quite exposed. He was able to make it look quite aesthetically appealing by wrapping the duct in white vinyl over the insulation.

Second he was extremely thorough, and patiently explained the many set up options for the new furnace and thermostat to me. I had a number of technical questions which he was able to answer clearly.

Third, after the installation was completed, he told me that if there were any problems to call him directly, since he would be the most familiar with what he'd done, and could troubleshoot issues most easily. I was very impressed by this "ownership," which I have not seen with other companies. It certainly makes sense.

Shortly after the installation I noticed a vibration problem when the unit was running at full force, with the vibrations being transmitted into the adjoining utility room. I called him and he thought it over and proposed a solution. He thought this related to the prior installation of the air conditioner not using a strong enough base. He proposed to strengthen the base and wrap it with insulation. He was injured before he could complete this, but again I was very impressed to get a call from the office three or so weeks later indicating that he was back on the job and he wanted [remembered!] to schedule an appointment to fix the vibration. I will comment that this solution worked perfectly, so obviously he is very bright and has good troubleshooting skills.

I think the installer will go far in your organization, with good interpersonal skills, good troubleshooting and problem solving skills, obvious pride in his work, and strong orientation toward customer satisfaction.

Sincerely,
G.L.C.

Re: Installation

I want to let you know that this was a positive experience - both of the installers were very professional, friendly, and did a great job. They are both an asset to your company.

Thanks,
P.K.

Re: Recommendation

We were all ready to purchase from a different dealer until I read about Trane on-line. Then you were so quick to follow up on my call to you and provide a bid on the spot, that you won the job.

We have been very pleased with every phase of this experience. Special commendation to the young men who worked to install the units.

Thank You,
B. & B. B.

Re: Installation

What a super group of people you have - dependable, conscientous, patient, professional but also very personable - always felt that it really mattered to them that I was happy and pleased - it wasn't easy but they never gave up.

My sales rep. helped me select what was best for my needs according to how I normally set the thermostat and the size of the house - he was very forthright and honest about energy saving & how the furnace & air conditioner would perform - I ask lots & lots of questions - but everyone was just great.

The installers were all so patient & tried their best to answer and explain whatever I asked about - Renee's fantastic - very helpful in setting up appointments and always responding to any special requests - so organized, friendly, wonderful sense of humor - Jersey & Kim are real troopers - if something wasn't right - they just kept coming back to make it right - always patient, prompt, courteous - I would be happy to tell anyone that - at Tri County the customer really does come first - no matter how puzzling or irritating and exasperating the situation - and mine was a doozie - they don't give up - I really appreciate that kind of attitude and professionalism. Thanks for all the time you gave to this & your patience!

-Anonymous

Re: Installation

The installer, was excellent! All the workers were timely, courteous, and cleaned up when done.

-Anonymous

Re: Installation

Brad,

Thank you again for "fixing" our heating problem! We are enjoying our addition, and I can't imagine it being any better than this. Please pass along our thanks to Justin. We really appreciate the extra time and effort you both put in.

Thank you again!
E.A.